British Airways on Friday prevented 58 passengers from boarding its Abuja-London flight due to a faulty door.
The Nigeria Civil Aviation Authority (NCAA) spokesperson, Michael Achimugu, revealed this in a post on his X handle.
Achimugu said British Airways did this for safety reasons, as the airline had to keep some seats unoccupied.
He said due to the faulty door, “they had to deny 58 passengers boarding this morning.”
“Hotel accommodation has been provided, and 28 passengers opted to return home, while 30 accepted the offer.
“Affected passengers can file for compensation. Arrangements are being made to airlift them tomorrow morning,” he added.
The NCAA spokesperson told the passengers that “the first resort in situations like this is to locate the NCAA Consumer Protection Officers at the terminal, and they will ensure that your right to care is protected (if the airline delays).”
Although the decision was a standard safety protocol, one X user, however, advised the NCAA to investigate the state of the interiors of some of the aircraft that foreign airlines bring to Nigeria.
𝗙𝗼𝗹𝗹𝗼𝘄 𝗢𝘂𝗿 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗧𝗼 𝗚𝗲𝘁 𝗟𝗮𝘁𝗲𝘀𝘁 𝗡𝗲𝘄𝘀 𝗔𝘀 𝗜𝘁'𝘀 𝗗𝗿𝗼𝗽!
