The executive director of the Centre for Digital Justice and Consumer Rights, Kenechukwu Opara, has asked the Nigerian Communications Commission and the Central Bank of Nigeria to publish service-level agreement expectations for consumers to know who to hold accountable for failed airtime recharge transactions.
Opera made this demand known in a statement on Monday.
This comes after NCC and CBN announced a joint collaboration to tackle airtime recharge and data subscription purchase on electronic platforms such as banking apps and Unstructured Supplementary Service Data.
Reacting to the news of the collaboration, Opara lauded NCC and CBN on the planned framework.
According to him, the initiative is long-overdue consumer protection reform that will restore public confidence in Nigeria’s digital payment ecosystem.
Opara said the framework, which seeks to ensure accountability among all parties involved in electronic transactions, marks a major step forward in protecting millions of telecom subscribers who often lose money to unresolved or delayed reversals after failed transactions.
He stressed that if the reform is implemented, consumers will no longer lose their hard-earned money to failed airtime and data transactions.
“For far too long, consumers have borne the brunt of system failures that are neither their fault nor within their control. This new collaboration between the NCC and the CBN represents a decisive move to end the culture of impunity and neglect that has defined digital transaction failures in the telecom sector.
“Consumers are not just users; they are the backbone of the telecom and financial systems. By ensuring that customers get full value for every recharge and data purchase, the NCC is not only protecting rights but also deepening trust in Nigeria’s cashless and digital inclusion policies,” Opara noted.If You’re Reading From Phoenix Click On Read Original at the top To Read Full Article
“We encourage both regulators to publish the service level expectations for all stakeholders—telecom operators, payment processors, and financial institutions—so that consumers know who to hold accountable when transactions fail.
“The era of consumers losing their hard-earned money to failed transactions without redress should be over. The NCC and CBN have given Nigerians renewed hope. Now it’s time for the industry to match that with action,” Opara said.
𝗙𝗼𝗹𝗹𝗼𝘄 𝗢𝘂𝗿 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗧𝗼 𝗚𝗲𝘁 𝗟𝗮𝘁𝗲𝘀𝘁 𝗡𝗲𝘄𝘀 𝗔𝘀 𝗜𝘁'𝘀 𝗗𝗿𝗼𝗽!
